Dr. Lawrence Rosen, M.D. writes: “Patients want high-tech doctors. But they also want more face-to-face time, more personal connections; let’s call it “high-touch” care. The 21st century buzzword is patient-centered care (PCC), defined by the Institute of Medicine as “care that is respectful of and responsive to individual patient preferences, needs and values.” PCC reaffirms the doctor-patient relationship as a key to improving both clinical outcomes and cost-efficiency. There exists a common perception, dating back at least as far back as the Industrial Revolution, that the increasing reliance of society on technology necessarily furthers human disconnection. In the evermore complex world we inhabit, how do we reconcile our high-touch values with our high-tech realities?
I am convinced we can have it both ways, but only if we heed Naisbitt’s warning. Technology is neither bad nor good. It is how we use the tools we develop that determine this outcome. ” MORE