While most start-ups feverishly track figures like the total number of users, Ron Gutman, the founder and chief executive of the health information start-up, HealthTap, is more interested in a different data point.
This week, the start-up heard from its 10,000th user who said the site saved her life.
“My local doctor brushed me off and told me it was anxiety without doing any tests at all,” wrote one woman who turned to HealthTap after seeing her doctor. After spending two hours on HealthTap, she was told by a doctor who contributes to the site that her condition sounded like a blocked artery. She soon saw a cardiology specialist who later inserted a coronary stent.